Shipping & Order Processing Policy

Effective immediately, these guidelines are considered part of our Terms & Conditions for our website.  By placing an order with us, you are agreeing to these terms and conditions without hesitation.

Updated 9/4/2024 at 1:48pm MDT Time

We recently updated our shipping policy.  Please take a few minutes to read our new streamlined shipping policy:

Before you order with us, please make sure you understand our shipping policies:

• Our shipping options (First Class, Priority, FedEx, UPS) and associated rates are based on the combined weight of the products that have been ordered

• Here is our shipping policy:
• Our standard shipping policy is to ship all orders within 7 days of the order being placed.  Our shipping times could be shorter or longer than 7 days depending on the volume of orders received.  Higher order volume periods which usually correlate to a sale or holidays are averaging around 7-9 days currently, and low order volume periods are averaging 1 day.  Please email us with any questions
• Emails will be sent with tracking information as soon as the shipping label is printed
• We run on a very small staff and appreciate your understanding of our shipping policy
• If you require faster shipping, please email us at shop@monkandmoon.com to see what we can arrange

• If your order ships with insurance and arrives damaged due to mishandling of the shipping provider, it's the buyer's responsibility to file the insurance claim for reimbursement

• If you need your order to ship sooner than our normal guidelines, please email us (shop@monkandmoon.com) or contact us directly on via one of our social media platforms.  Our handle for all the major social media sites is: @monkandmoon.  Reach out to us to let us know your request and we will try our hardest to accommodate your expedited shipping request (see below for our contact information)

Our contact information is:

shop@monkandmoon.com

Thank you!