DELAYED ORDER PROCESSING SEP 6 - 17 - We Will Be Attending the Denver Gem & Mineral Show Sep 6 - 17 - Orders Placed During This Time Will Ship the Week of Sep 18

Shipping & Order Processing Policy

Effective immediately, these guidelines are considered part of our Terms & Conditions for our website.  By placing an order with us, you are agreeing to these terms and conditions without hesitation.

Before you order with us, please make sure you understand our shipping policies:

  • All of our shipping options (First Class, Priority, FedEx, UPS) and associated rates are based on the combined weight of the products that have been ordered
  • The shipping option selected, may not correlate with the actual time it takes us to pack and ship your order
  • If your order ships with insurance and arrives damaged due to mishandling of the shipping provider, it's the buyer's responsibility to file the insurance claim for reimbursement
  • We pack and ship orders once a week
  • Orders placed after Tuesday of each week will be shipped on the following shipping cycle (Tuesday is the cut-off each week for orders)
  • We try our best to pack and ship orders on Thursday or Friday, but this schedule may vary depending on the volume of orders received over the course of the week as we run on a very small staff
  • If you need your order to ship sooner than our normal guidelines, please email us or contact us directly on Instagram to let us know your request and we will try our hardest to accommodate your expedited shipping request (see below for our contact information)

Our contact information is:

monkandmoon@gmail.com

www.instagram.com/monkandmoon

Thank you!