Shipping & Order Processing Policy

Effective immediately, these guidelines are considered part of our Terms & Conditions for our website.  By placing an order with us, you are agreeing to these terms and conditions without hesitation.

Before you order with us, please make sure you understand our shipping policies:

  • All of our shipping options (First Class, Priority, FedEx, UPS) and associated rates are based on the combined weight of the products that have been ordered
  • We pack and ship orders once a week, either Friday or Saturday of each week
  • Our weekly day for order cutoffs is Tuesday
  • If you place an order after Tuesday, it will not ship until the next shipping cycle, which could be up to 10 days from the date the order was placed
  • The shipping option selected, may not correlate with the actual time it takes us to pack and ship your order
  • If your order ships with insurance and arrives damaged due to mishandling of the shipping provider, it's the buyer's responsibility to file the insurance claim for reimbursement
  • If you need your order to ship sooner than our normal guidelines, please email us (monkandmoon@gmail.com) or contact us directly on Instagram to let us know your request and we will try our hardest to accommodate your expedited shipping request (see below for our contact information)

Our contact information is:

monkandmoon@gmail.com

www.instagram.com/monkandmoon

Thank you!